Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
I would be delighted to accept custom orders for any of my yarns, spinning fibres or handmade products. I am more than happy to spin larger quantities of yarn to order, so if you have seen a particular fibre you would like more of please send me a message.
I am also happy to produce any of my handmade products in a different colour, size or fibre combination.
Yarns spun to order usually take 2 - 3 weeks to produce. Small handmade items such as a mug cosy can take a week depending on the quantity required. Please send me a message with your specific request.
I recommend hand washing all items made with handspun yarns in cool water and letting them air dry flat, unless you wish to felt the item you have made.
Handmade items made with 100% wool should also be hand washed in cool water and air dried flat.
If you wish your item to be gift wrapped please contact me for prices.
If you have seen an item in my Etsy shop that you would like to stock I would be happy to produce any of my items in larger quantities. Please send me a message for further details and prices.